Inner Crew Privacy Policy

Privacy Policy Update for Inner Crew

Effective Date: 11/Feb/2025

Welcome to Inner Crew! Your privacy is critically important to us, and we are fully committed to safeguarding your personal data. This Privacy Policy provides a comprehensive explanation of how we collect, use, disclose, and protect your information when you visit our website or utilize any of our applications and digital services, including Inner Crew (the "Application"). Please take the time to review this policy carefully to understand our approach to handling your personal data and your rights regarding its use.

1. Legal Basis for Processing Personal Data

Under applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the UAE Data Protection Law, and other relevant regulatory frameworks, we process your personal data based on the following legal grounds:

• Consent: Where you have explicitly agreed to provide us with certain personal information, such as subscribing to newsletters or opting into marketing communications.

• Contractual Necessity: When processing your data is required for the performance of a contract with you, such as for account registration, transaction fulfilment, or the provision of requested services.

• Legal Obligations: Where we are required to comply with legal obligations and regulatory requirements, including fraud prevention and tax compliance.

• Legitimate Interest: When processing your data is necessary to achieve legitimate business interests, such as improving our services, ensuring security, and personalizing the user experience, provided that such interests do not override your fundamental rights and freedoms.

2. Information We Collect

2.1 Information You Provide Voluntarily

When you use our website or Application, you may voluntarily provide personal information, including but not limited to:

• Full Name

• Email Address

• Contact Number

• Payment Information (if applicable)

• Time Zone Preferences

• Any other personal information you provide when filling out forms, making inquiries, or engaging in other interactions with our platform.

2.2 Information Automatically Collected

In addition to the data you provide, we may collect the following information automatically when you access our website or Application:

• Internet Protocol (IP) Address

• Browser Type and Version

• Device Type and Model

• Operating System Details

• Pages Visited on the Site or Application

• Time Spent on Specific Pages and Overall Usage Duration

• Cookies and Tracking Technologies to monitor site traffic and user behaviour

2.3 Cookies and Tracking Technologies

We use cookies, beacons, and other tracking technologies to enhance user experience, analyze website traffic, and support marketing efforts. You can manage or disable cookies via your browser settings. Please note that disabling cookies may impact site functionality.

2.4 Permission to Access Call Logs

Some of our applications may request permission to access call logs to enhance user experience and provide specific functionalities such as customer support, fraud prevention, and service validation. Call log data, if collected, will only be used for the intended purpose and will not be shared with unauthorized third parties. Users will always have the option to grant or deny this permission at the application level.

3. How We Use Your Personal Data

We use the data collected to:

• Provide and maintain the Inner Crew Application.

• Respond to customer inquiries and support requests.

• Process transactions, including payments and service confirmations.

• Customize and enhance the user experience based on preferences.

• Conduct data analysis and service improvement initiatives.

• Send newsletters, promotional materials, and marketing updates (with prior consent).

• Ensure compliance with legal and regulatory obligations.

• Provide personalized recommendations and targeted advertisements.

4. Sharing and Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

• Service Providers: Third-party vendors assisting with hosting, payment processing, analytics, and customer support.

• Legal Compliance: When required by law, we may disclose your information to governmental authorities or regulatory agencies.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new business entity.

• With Your Explicit Consent: Where you have granted permission to share your data for additional purposes.

4.1 Third-Party Service Providers and Integrations

Our services incorporate third-party tools, including:

• Google Play Services (for mobile application distribution and updates)

• Google Analytics for Firebase (for usage analytics and performance tracking)

• Firebase Crashlytics (for crash reporting and diagnostics)

These providers have their own privacy policies governing data collection and use.

5. Your Rights and Choices

5.1 Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.

• Right to Rectification: Correct inaccuracies in your personal information.

• Right to Erasure: Request the deletion of your data where legally permissible.

• Right to Restrict Processing: Limit how we use your data under certain conditions.

• Right to Data Portability: Obtain a digital copy of your data for transfer to another service.

• Right to Object: Opt out of certain types of data processing, including direct marketing.

To exercise these rights, please contact us at privacy@innercrew.me.

5.2 Data Retention Policy

We retain personal data only for as long as necessary:

• Active user data: Retained throughout the service period.

• Inactive accounts: Deleted after 24 months of inactivity.

• Financial transaction records: Retained as per legal and tax regulations.

• Location data: Retained for relevant service functionality and removed periodically.

6. International Data Transfers

If you access our services from outside the UAE, your information may be transferred and stored in other jurisdictions. We implement safeguards such as:

• Standard Contractual Clauses (SCCs) for EU-based users.

• Compliance with UAE and GDPR regulations for cross-border transfers.

7. Security Measures

We employ industry-standard security protocols, including encryption, secure data storage, and access control measures to safeguard your data. While we strive for full security, no transmission over the internet is completely risk-free.

8. Updates to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in legal requirements or our data practices. The updated version will be published with a new "Effective Date." Continued use of our services indicates acceptance of these changes.

9. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

 Email: privacy@innercrew.me

Address: Unit 208,209, Level 1, Gate Avenue, Dubai International Financial Centre, Dubai, UAE

By accessing our services, you acknowledge and agree to this Privacy Policy and our data processing practices as outlined above.